Cargo

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Kelebek

Welcome to the Support Center.

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Cargo

When will my order be shipped?

Orders are typically shipped within 3-5 business days.

For products such as bed bases, headboards, and bed frames that are produced upon order, the shipping and installation process may take approximately 30-35 business days. Delivery and installation of the products are provided free of charge by Kelebek. For more detailed information, you can refer to the section titled "Will my bed base, headboard, and bed frame orders be shipped via courier?"

Which cargo company do you work with?

Currently, we are working with Yurt İçi Kargo and Horoz Lojistik companies on our website. Depending on the characteristics of the products you ordered and the delivery address, deliveries are also made with our own logistics vehicles.

Do you send all the products in my order with the same shipping company?

Due to the nature of the products in your order, they may be shipped at different dates with different shipping methods. While bulky items are shipped with logistics companies, colorful and white textile products are shipped with courier companies. Therefore, the products in the same order may be delivered to you at different dates with different shipping methods.